Inpatient Department (IPD)

AIH is having a dedicated block for IPD services which includes availability of beds as per the clinical requirement or choice of the patient. The different bed categories are:

Critical Care : These beds are assigned as per clinical requirement
Ward Care: These beds patients or attendants can choose as per their preference. The different categories available are:

General Ward Economy
Twin Sharing
Single Room
Deluxe
Super Deluxe

Flow At IPD:

Patient can be admitted after OPD consultation or emergency department as per the clinical requirement.

Contact customer care counter or IPD billing with prescription order for admission
Financial counselling will be done for tentative charges or packages if applicable
General consent will be taken for creating admission
Patient will be shifted to IPD by the assistant or the nursing staff as required
Please collect your attendant pass at the time of admission
Please follow the rules of the hospital during your stay
Outside food, flowers, fruits etc. are not allowed
At the time of discharge please go to the discharge payment counter at first floor for setteling the bill.
Please take the financial clearance and handover at the nursing station before leaving the hospital premises.

Outpatient Department (OPD)

It’s the section of a hospital where patients visit for consultations, checkups, or minor treatments without getting admitted. Patients go to the OPD when they need medical attention but don’t require overnight stay or hospitalization.

A patient will visit the OPD for:

Clinical Consultations, Checkups and follow-up visits
Initial consultation for a new problem
Diagnostic Services including Radiology & Laboratory
Minor procedures or treatments
Pharmacy Services
Physiotherapy
Child Development Care (CDC)
Dialysis Services

Clinical Consultation & Management:

AIH is having a dedicated block for OPD services wherein patients can come and get their consultation done by the expert doctors on the rolls of AIH. Accordingly diagnostic services and pharmacy are also available.

AIH works on the concept of “Centre of Excellence”. As per this program specialized units are available for providing effective treatment to the patients. As per COE program doctors of one speciality are available at a single point only and patients does not have to switch places for consulting them.

OPD Services at Apollo Imperial Hospitals

Cardiology & Cardiothoracic Surgery
Dermatology & Cosmetology
Endocrinology
ENT
Gastroenterology
General & Minimally Invasive Surgery
Haematology
Internal Medicine

Maxilofacial Surgery
Nephrology
Neurology
Neurosurgery
Obstetrics & Gynecology
Onco Surgery
Oncology
Orthopaedics & Trauma

Pediatric Cardiology
Pediatric Surgery
Pediatrics & Neonatology
Physical Medicine
Psychiatry
Respiratory Medicine
Urology
Vascular Surgery

How to get appointment?

Appointment can be booked by calling call centre at… or appointment can be booked in person. Doctor Appointments are of three categories:

First Consultation
Followup Consultation
Report check consultation

Note: The fee for each consultation is different which will be told at the time of booking.

OPD working hours: OPD working hours starts from 9 AM to 9 PM. Please check the schedule of your doctor before booking the appointment because the time of availability is different for different doctors.

Flow of OPD Visits:

Following is the order in which a patient can avail the services at OPD.

Registration (If not registered earlier). Registration fee is applicable
Consultation fee to be paid at the customer care counter for conforming the appointment
Report to the nursing station for checking the vitals
Wait in the lounge for your turn
Please collect your prescription from the pharmacy counter on first floor and ground floor
You can also purchase medicine from the pharmacy counter by making payment at the attached customer care counter.
Please read prescription carefully and consult the diagnostic department for any special preparation required for the investigation.
Reports can be collected from the report delivery counter at ground floor near OPD pharmacy.
Lab Samples can be given at the blood draw center on ground floor in the working hours and after working hours please contact emergency department.
Radiology services are available on ground floor at DNT (Diagnostics & Therapeutic) block near emergency.
Please take care of your belongings at all the time you are in premises specially when you are changing clothes or going for an investigation. Locker service is available but subject to availability.

Note: At any point of time if you find any inconvenience, please contact the customer care counter and meet the officer operations on duty for assistance.

Diagnostic Services (Radiology & Laboratory):

Laboratory Services

Samples for blood, urine, stool, sputum can be given at blood draw center. Please collect appropriate container with your label from blood draw center for collecting samples of urine, stool etc. in washroom and handing over to the staff at blood draw center.

Some samples are collected by using the help of special machine or equipment like CSF Fluid, USG guided biopsy etc. For these procedures you will be told about the location by the lab staff.

Laboratory Flow:

Please always carry your prescription at the time of ordering investigation and making payment at the customer care counter. Following is the order in which a patient can avail the lab services:

Registration (If not registered earlier). Registration fee is applicable
Payment for the investigation
Go to blood draw center on ground floor
Please collect the token for serial number
Kindly follow the instructions of the staff for sample collection
If you are feeling uneasy or abnormal please inform the staff immediately
Reports will be available as per the different time period taken by the investigations for getting completed. The time may vary from few hours to few days which will be shared with you at the time of sample collection. Usually the histopathology and culture reports take minimum 3 days for the preliminary report.
Please take care of your belongings at all the time you are in premises specially when you are changing clothes or going for an investigation. Locker service is available but subject to availability.

Note: At any point of time if you find any inconvenience please contact the customer care counter and meet the officer operations on duty for assistance.

Radiology Services

Radiology services include different types of investigations. Patients/Attendants are requested if they have any special health condition like pregnancy or any special implants like pacemaker, artificial joints, rods etc. before ordering the investigation so that appropriate measures or fitness for the investigation can be checked.

Radiology Flow

Please always carry your prescription at the time of ordering investigation and making payment at the customer care counter. Following is the order in which a patient can avail the radiology services:

Registration (If not registered earlier). Registration fee is applicable
Payment for the investigation
Go to radiology department on ground floor
Kindly follow the instructions of the staff for change of dress or urine pressure
If you are feeling uneasy or abnormal please inform the staff immediately
Reports will be available as per the different time period taken by the investigations for getting completed. The time may vary from few hours to few days which will be shared with you at the time of sample collection.
Please take care of your belongings at all the time you are in premises specially when you are changing clothes or going for an investigation. Locker service is available but subject to availability.